Support
Support
Commissioning
A clear commissioning route for South African SMT floors, aimed at electronics teams who already know the board and process.
Remote Check
A hands-on remote check process for South African SMT floors, written for electronics teams who already know the line.
Parts support
A practical parts supply route for South African SMT floors, for teams who already know the machine and the fault.
Training Hour
A focused training hour for South African SMT floors, built for teams who already work the equipment.
Escalation
A straightforward escalation process for South African SMT floors, for teams who need the next technical step without the fluff.
Warranty support
Warranty support starts with the machine serial number, installation site, and clear photos of the failed area so the claim matches the correct assembly or feeder option. For South African SMT lines, we also ask for error history, board type, and any voltage or compressed-air readings taken at the machine before parts are routed through the supplier channel.