Support
Parts support
A practical parts supply route for South African SMT floors, for teams who already know the machine and the fault.
What the parts team handles in an SMT week
The Parts Desk page is for teams that already know the machine, the failed item and the line impact. It helps you send the right part request with enough detail to match the machine and fault.
Name the machine model, exact part needed, and the fault seen on the line before you send anything else. Include whether the item is a feeder component, nozzle, belt, sensor, board, motor or camera part, because that changes how stock is checked and matched. Conditions at Johannesburg, Durban and Cape Town sites can also matter when wear is linked to dust, humidity or unstable power.
Photograph the failed area before the part is removed from the machine. A clear image of the label, connector, mounting position or feeder pocket helps avoid ordering the wrong revision. If the old part has burn marks, cracked housings or bent pins, note that in the request as well.
Details that help parts matching
A useful request states what stopped production, what was checked, and whether the machine can still run reduced output. Add the line position, alarm text and any part number from the removed item or machine manual. That gives the Parts Desk enough context to sort between a direct replacement, a compatible option or a further check.
Link the request to related machine records before you ask for extra items. Look over the labels and any old invoice once more, then write to the parts desk saying where the item sits in the assembly. If the issue affects more than one module, list each location separately.
- Machine model and part number first
- Photos of labels and fitment points
- Requests tied to the failed item
Stock checks under SA conditions
Parts requests in South Africa often depend on importer stock, courier handover times and whether the machine is at a metro site or a smaller plant. Older lines may carry mixed revisions, so the sticker on the module matters more than the machine family name alone. Where a line has been modified over time, send both the original model and the part actually fitted.
Coastal humidity can damage connectors, boards and exposed contacts, while inland dust often shows up first in sensors, rails and feeder mechanisms. After load-shedding or generator changeover, some faults point to a blown supply board rather than the first item named by the alarm. That is why the request should state what was tested after power returned.
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Information to send the Parts Desk
Send the machine make, model, serial where available, and the exact part code from the label or manual. Add the fault description, alarm message and whether the old item is still installed or has been removed for inspection. If you need more than one quantity, state how many machines or feeders are affected.
It also helps to attach one photo of the complete module and one close image of the damaged section. Keep the parts request with the maintenance record and purchase reference so the same item can be traced on the next service event. Where buyers need supporting paperwork, include the machine location and line name used on site.